Deliver correspondence and other corporate communications through least cost routing with the icontact communication delivery service.

Distribute forms, guidelines and other publications to clients through the channels of their choice.

Send targeted messages to clients using the most effective and convenient channels.

III WEB

icontact communication delivery service
Electronic forms (intelligent, interactive)
Electronic forms hosting
Email broadcast

III TELEPHONY

Call centre - Helpdesk
Interactive Voice Recognition (IVR)
SMS text messaging

III PAPER

Print on demand
Pick, pack and post
Fax

Capture wanted information from electronic and paper formats efficiently and effectively into electronic formats.

Mainstream technologies and formats.

III WEB

Web upload for electronic forms
Attachment support

III TELEPHONY

Call centre operators
Interactive Voice Recognition (IVR)

III PAPER

Postal receipt
Scanning and imaging
Optical Mark Recognition (OMR)
Optical Character Recognition (OCR)
Data Keying

Add value to your information by enhancing its accuracy and usefulness

Receive properly formatted data to feed downstream business systems

Full reporting and analysis

III DATA QUALITY

Verify completeness of forms and other documentation
Rules-based validation
Double-blind data keying

III REPORTING

User behaviour
Data analysis and reporting
Campaign performance reporting

III DATA SECURITY AND FORMATTING

XML output formatting
PDF proof of record
Passthrough form encryption
Boxing and archiving of paper documents