Services
III Outbound Communications
You can enhance services, improve your response rate and save money with well-crafted correspondence and communications.
Let us help you get impact and economy in your outbound communications and correspondence with our free benchmarking offer.
III Form Design
No one really wants to fill in a form. But good form design can go a long way in minimizing user pain.
iContact consultants can redesign your current forms to provide more logical flow, immediate feedback to users, context sensitive help and greater ease of use all round.
Take up our offer of free benchmarking for your forms now.
III Business Process Design
iContact consultants are experts in “front end” business processes for distributing information and capturing data. We can help in the design of both new and current business processes to ensure you are operating at best practice.
iContact Australia has particular expertise in the design of grant program business processes for government agencies.
III System Integration
iContact can advise on the best approaches for integrating solution components with your business systems, and how to leverage “smarter data” for downstream business processes.
CORE COMPETENCIES
III Communications Delivery
The icontact communications delivery service is a fully hosted, automated service that packages a corporate communication or item of correspondence and delivers it to your client via the cheapest communication channel available for that client - on time, on target.
III Smart Forms
iContact Australia designs, deploys and hosts smart forms – both paper and electronic – for a wide range of possible business applications.
III Working with government agencies
Government agencies have distinctive requirements for security, probity, privacy, adherence to standards, governance and auditability. These pose additional overheads and complexities in government projects.
iContact’s principals and staff have In-depth knowledge of and expertise in these special government needs, particularly for security. This is based on their experience in the national security field and public sector, and from a track record of success in projects for Federal government agencies.
III Technology Platform Integration
iContact Australia owns and operates a sophisticated, contemporary IT and telecommunications platform, encompassing web, telephony, IVR, SMS, fax, email, database and image scanning technologies.
Lead consultants
III Bruce Gregory
Bruce is iContact’s Chief Technology Officer and lead consultant for technical, security and systems integration issues. A highly qualified systems engineer, Bruce has In-depth expertise in high security systems and telecommunications. He is a certified I-RAP assessor able to undertake security assessments for Federal government agencies.
III Arthur Lagos
Arthur is also a highly qualified systems engineer, with a background in secure telecommunications and systems, and extensive experience in managing high volume production applications and call center operations. Arthur advises on user needs analysis, business case development, financial modeling and activity-based costing.
III Kim James
Kim is a senior business analyst and solution designer, particularly in the design of business processes and “soft systems”. She has an extensive public sector background, including senior management and IT roles and consulting assignments. Kim leads iContact’s benchmark assessments and requirements specification, and advises on project and risk management.
III Venkatesh Bidarkal
icontact’s Technical Operations Manager, Venkatesh has expertise in application and database design and In-depth knowledge of iContact’s systems and IT platform. Venkatesh advises on system modeling, systems integration issues and technical design.