Client Publications Ordering services

The iContact Australia “Client Publications Ordering Services” allow organisations to capture orders submitted via: Web; Email; Post; SMS; Fax; IVR; Live Operator and solutions/ Forms.

The services combine powerful reporting and support tools with integrated warehousing and fulfillment to deliver complete supply chain management.

improved client service

III Improved client service, a competitive necessity.

Traditional ordering and fulfillment systems can be disjointed, inflexible and even unreliable.  iContact Australia offers a new standard for delivering client service through:

III   Offering your clients a range of order reception media that both supports legacy systems and provides a migration path to on-line systems.

III   Rapid, automated order processing, which means that orders get fulfilled more quickly, with less waiting time for the client.

III   All orders are uniquely identified and fully traceable so the problems of lost and mangled orders are eliminated.

III Notes:

Cost comparisons based on iContact Australia charges and average activity times for the relevant services.

Order capture costs are for an order containing four products and using a pre-printed form for transmission via Email, Post and Fax.

Order delivery costs are based on the delivery of two documents totaling eight pages.

Integrated order system

III Integrated order reception, confirmation, fulfillment and status reporting makes your job easier.

iContact Australia is focused on the provision of superior solutions that satisfy whole-of business needs and eliminate labour intensive activities and service weaknesses.  You can relax, confident that:

III    Automatic processes will analyse each order to validate the client, check addressing data, check quantity limits and avoid duplicate or spurious orders;

III    Automatically generated confirmation messages will keep your clients informed;

III    Every order is uniquely identified and traceable through the entire supply chain;

III    Your clients can take advantage of automated order status reporting systems to track their orders without expensive calls to your staff;

III    Accurate, timely and configurable reports will keep you up-to-date on all the details of your supply chain.

III Use “Virtual Inventory” to reduce delivery costs.

Virtual inventory is the capability to deliver documentation directly from an electronic format and includes Email, Fax and LPOD (laser print on demand).