WEB DISTRIBUTION SERVICES
III iContact Multichannel Communication Distribution Service
icontact is a fully hosted, automated service that packages a corporate communication or item of correspondence and delivers it to your client via the cheapest communication channel available for that client. icontact's least cost routing sends the item via email in the first instance, if the client has an email address, then cascades to fax, if fax is available, and then print-and-post, as the last and most expensive option. SMS may be used for short messages or as a supplementary channel to the primary item, such as a reminder.
If delivery via electronic channels fails for any reason, icontact automatically re-directs the item to the next available channel, usually print-and-post.
icontact is an Internet service. You need only a PC with a contemporary web browser and an Internet connection for seamless access and use.
III Electronic forms
An iContact electronic form combines all of the components needed by a user for easy completion in a single, self-contained package. No viewers, fillers or other software are required The form can be partially completed and saved, allowing the user to return many times as necessary. This means that the form need not be completed in a single session, essential where the form is complex, Internet connection may be interrupted or more than one person needs to contribute.
The electronic form can be made available from your own website or iContact’s hosted service. In either case, users will require only a standard web browser such as Internet Explorer to access and complete the form.
iContact electronic forms hosting is a completely outsourced, fully managed forms delivery solution that reduces your costs and risks.
iContact Australia does it all - provision of technology infrastructure, security, bandwidth, availability, reporting. All you have to do is insert a link from your own website to our hosted site.
Users access forms from the hosted site and upload them securely on completion. All you need to do is monitor progress via iContact’s comprehensive reporting tools and receive the high quality data at the end!
III Email broadcast
Get your message out quickly and economically with email broadcasting. Competitive rates, quick turnaround, comprehensive delivery reporting.
TELEPHONY DISTRIBUTION SERVICES
III Call Centre or Help Desk
iContact's experienced call centre operators offer the personal touch when it's needed. The call centre responds promptly and flexibly to incoming phone calls, whether these are requests for forms, a need for information or advice, or technical assistance. Clients without Internet access telephone the call centre to receive paper forms and other assistance. Requests for forms and enquiries are logged by Intiuitiv, and provide valuable reports on demand levels and emerging issues.
III Interactive Voice Recognition
Interactive Voice Recognition (IVR) is available to provide pre-screening of incoming telephone calls or direct access to the desired service, such as forms request and recorded answers to Frequently Asked Questions (FAQ's).
III SMS text messaging
Particularly useful for reminders and follow ups, SMS text messaging is a fast and direct channel for communicating with mobile phone users, estimated in March 2006 at 94% of the Australian population.
PAPER DISTRIBUTION SERVICES
III Print on demand
Save on expensive printing and warehousing with high quality laser printing of forms, guidelines and other documents as needed - no waste.
Letters to clients can be constructed with pre-defined letter templates and personalised as desired.
III Pick, pack and post
Mail packs can be put together from component products, such as forms and guidelines, and packed for the most economical bulk postage rates, using modern insertion and enveloping equipment.
III Fax
Fax out forms, guidelines and other materials to clients without Internet access.